The primary goal of the Customer Success Division Leader is to ensure the KanTime customer’s best practice application of the HH Enterprise solution through a variety of strategies that include (but are not limited to):
Customer Success Division Leaders must maintain a high level of regulatory knowledge by attending state and federally produced webinars, training sessions, and educational events (when travel permits). The purpose of this initiative is to gain industry knowledge and communicate to all areas of the KanTime organization on how to apply existing solutions or propose system enhancements to meet regulatory requirements. CSDLs are responsible for quarterly eLearning materials (educational videos, user manuals, FAQs, etc) and play a large role in the education of KanTime customers regarding quarterly release features.
Customer Success Division Leaders will coordinate and participate in all User Outreach Events including User Advisory Board, User Steering Committee, and the annual User Conference.
The Customer Success Division Leader is the primary client advisor for an assigned list of KanTime agencies. This individual provides strategic alignment of the KanTime expansion and retention objectives within each assigned account. The Customer Success Division Leader is also responsible for developing and maintaining C-suite and senior-level relationships for assigned accounts.
The Customer Success Division Leader is considered the subject matter expert in their division (Pediatric Nursing) and prides themselves in working collaboratively with the Sales, Customer Support, and Development teams to ensure consistent demonstration of value-add. The Customer Success Division Leader role is focused on achieving outstanding client satisfaction and reference-ability ratings, user adoption and relationship expansion, and account retention.
Essential Duties & Responsibilities
About KanTime Inc.
KanTime Healthcare Software is the fastest growing post-acute software provider in the nation with over 500,000 patients, 120,000 users, $5.1B in processed claims, and 32M annual visits. We provide cloud-based enterprise software to home health, hospice, pediatric, private duty, and consumer directed services agencies. KanTime helps agencies improve clinical compliance, increase operations efficiency, and achieve financial success. KanTime works seamlessly on any point of care device be it iOS, Android, or Windows-based, both online and offline. Additionally, KanTime offers robust business intelligence tools that allow upper-level management to drill down into various clinical, financial, and operational KPIs and act accordingly. For more information visit www.kantime.com.
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